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How to Use Ask Max

Updated
Feature Availability User Permissions Time to Complete Skill Level
Launch, Grow, Scale and the free trial. Not available on Free Store owner, or any team member who can sign in to the dashboard About 3 minutes Beginner

Summary

Overview: Ask Max lets you ask Max questions about your store out loud. Press the floating Max head at the bottom right of your dashboard, ask a question, and Max answers on screen and by voice. Ask Max answers questions about your sales, orders, products and stock, and website traffic. It only answers: it never changes anything in your store. You manage it, and see past questions, in AI Studio → Ask Max.

Prerequisites:

  • A store on the Launch, Grow, Scale or free trial plan.
  • AI Credits in your balance. Each exchange uses AI Credits. See How to Buy AI Credits.
  • A microphone, and permission for your browser to use it on the Prosperna dashboard.

Step-by-Step Instructions

Step 1: Find the Max head

The Max head is a round button with Max's face at the bottom right of every dashboard page except the page builder. It's on by default.

If you don't see it, turn it on:

  1. In the sidebar, click Max AI, then AI Studio.
  2. Click Ask Max.
  3. Switch on Ask Max by voice. The switch reads On for this store.

You can drag the head somewhere else on the page if it covers something. It goes back to the bottom-right corner the next time the page loads.

Step 2: Ask a question

  1. Press the Max head. Your browser may ask to use your microphone. Allow it.
  2. Wait for Connecting…, then Listening….
  3. Ask your question. For example:
    • "What are my sales today?"
    • "How many orders this week?"
    • "How many orders are unfulfilled?"
    • "Which day this month was best?"
    • "Am I up or down on last month?"
  4. Max shows what it heard, thinks, then answers on screen and out loud. Some answers include figures or a chart.
  5. The call stays open, so you can ask a follow-up question straight away.
  6. To hang up, press the head again. Closing the answer panel only hides the answer: the call stays open for your next question.

You can also ask Max how Ask Max works, for example "Where are last week's questions?" or "How do I turn on quiet mode?". Max tells you where the setting is. It never changes its own settings for you.

Step 3: Use the controls during a call

While a call is open, two small buttons appear next to the head:

  • Microphone button: turns your microphone off so Max stops listening. The call stays open and the head shows Microphone off. Press it again to let Max listen.
  • Speaker button: turns quiet mode on or off on this device. In quiet mode, Max answers on screen and says nothing out loud.

Step 4: Review past questions

  1. Go to Max AI → AI Studio → Ask Max.
  2. Under Exchanges, you see your questions from the last 7 days, with When, Question, Agent, Result, Took and Credits.
  3. Click a row to see the full Exchange: what was asked, Max's answer, who asked, how long it took and the credits it used. If the answer had a chart, it shows here too. Click Close when you're done.
  4. To keep a copy, click Download CSV.
  5. To delete one exchange, click the trash icon on its row. To delete them all, click Clear all, then Delete all. Click Keep them to cancel.

Step 5: Choose your Ask Max settings

On the Ask Max tab, below the exchanges. Your choice saves as soon as you click it.

Setting What it does
Ask Max by voice Shows or hides the Max head for this store. On for this store or Off.
Quiet mode by default Max answers on screen only and says nothing out loud. Useful at a counter where customers can hear. Each device can still choose for itself with the speaker button.
The language Max answers in Match the question (answers in whatever you asked in), English, Tagalog or Taglish (Tagalog with the business words in English). Match the question can drift into the wrong language on a long call, so pick one language to keep it steady.
Customer details Max can see Full, Masked or Off. See Limitations below.
What we keep in your transcripts Everything, Details removed or Nothing but activity. See Limitations below.
How long transcripts are kept Fixed at 7 days. Every exchange is deleted 7 days after it happens.

Verify It Worked

Success criteria:

  • The Max head appears at the bottom right of your dashboard pages.
  • Max answers your question on screen (and out loud, unless quiet mode is on).
  • The question appears under Exchanges on the Ask Max tab, with the credits it used.

Troubleshooting

Common errors

  • "Your browser is blocking the microphone. Allow it for this site, then press Max again.": open your browser's site settings, allow the microphone for the Prosperna dashboard, then press the head again.
  • "You have no AI credits.": top up your AI Credits, then try again. See How to Buy AI Credits.
  • "Voice is turned off for this store.": switch on Ask Max by voice on the Ask Max tab.
  • "That took too long — press Max and ask again.": the call timed out. Press the head and ask again.
  • "The connection offer was not understood. Press Max and try again.": press the head and try again. If it keeps happening, refresh the page.
  • Max can't hear me: check whether the head shows Microphone off. If so, press the microphone button.
  • Max answers but I hear nothing: quiet mode is on. Press the speaker button during the call, or switch off Quiet mode by default.
  • I don't see the Max head: it's hidden on the page builder, and when Ask Max by voice is off.

Limitations & considerations

  • Ask Max is voice only. To type a question, use the Max AI chat (see How to Get Started with Max AI).
  • Ask Max only answers questions about your own store. It doesn't change anything in your store. Ask it to do something and it will say it can't.
  • Right now, whatever Customer details Max can see is set to, Max turns away voice questions about a customer by name, their contact details or your leads.
  • Right now, whatever What we keep in your transcripts is set to, each exchange is kept in full (the question, the whole answer, who asked, any figures or chart, how long it took and the credits used), and Download CSV includes the same full text. Your choice is saved for when the setting takes effect.
  • Exchanges are deleted after 7 days. This can't be changed. Download what you want to keep.
  • Each exchange uses AI Credits. The Credits column shows how many.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/09/2026