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How to Turn On Geolocation

Updated
Feature Availability User Permissions Time to Complete Skill Level
Philippine and US stores on Launch, Grow, Scale and the free trial. The Geolocation app is free Store owner, or a team member with Store settings & administration access About 10 minutes Beginner

Summary

Overview: The Geolocation app lets you pin each store location on a map. When a shopper opens your online store and hasn't chosen a location yet, their browser asks to share their location, and your store selects the nearest location for them. It's most useful when you have more than one store location.

Prerequisites:

  • A store on the Launch, Grow, Scale or free trial plan.
  • At least one store location. See How to Add Your Store Location.

Step-by-Step Instructions

Step 1: Activate the Geolocation app

  1. In the left sidebar, click Marketplace.
  2. On the All tab, find the geolocation app (marked FREE!) and click Learn More.
  3. Click Free — Activate. You see App activated successfully! and the button changes to Activated.

Step 2: Pin each store location on the map

  1. In the left sidebar, go to Settings → Store.
  2. Scroll to Store Locations and open your locations list. Edit a location, or click Add Location to add one.
  3. Fill in the address, including Territory/Barangay for Philippine stores.
  4. Under Set Geolocation, click Use My Current Location to place the pin from the address.
  5. Drag the pin to your exact store location. The Latitude and Longitude update as you move it.
  6. Click Save.
  7. Repeat for each store location.

What your customers see

When a shopper opens your online store for the first time:

  • If they allow location access, your store picks the nearest store location for them.
  • If they block it, your store uses your default location.

They can still change the location from the store location menu.

Verify It Worked

Success criteria:

  • In Marketplace, the app shows Activated.
  • Each store location shows its Latitude and Longitude when you open it.
  • In a private browser window, your store asks for location access and then selects the nearest location.

Troubleshooting

Common errors

  • "Please pin your location": drag the map pin to your store's location, or click Use My Current Location, then save.
  • Use My Current Location is greyed out: fill in the address first (and Territory/Barangay for Philippine stores). The button also stays greyed out until the app is activated.
  • A crown icon shows next to Set Geolocation: the app isn't activated. Click the crown to go to its Marketplace page.

Limitations & considerations

  • The nearest location is only picked for shoppers who haven't chosen a location yet.
  • Locations without a pin can't be matched correctly. Pin every active location.
  • Shoppers must allow location access in their browser for this to work.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/09/2026