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How to Offer Same Day and Scheduled Delivery

Updated
Feature Availability User Permissions Time to Complete Skill Level
Philippine stores on Launch, Grow, Scale and Premium Trial. Not available on Free or for US stores Store owner, or a team member with Store settings & administration access About 20 minutes Intermediate

Summary

Overview: Philippine stores can offer two Lalamove delivery methods:

  • Same Day Delivery: the customer gets the order on the day they buy. At checkout they choose to have it delivered now or at a later time that day.
  • Scheduled Delivery - Lalamove: for products that need a set delivery date, such as made-to-order food. You create a delivery schedule (days, time slots, cut-off and preparation time) with the free Custom Delivery Date app. Customers then pick a delivery date and time slot for those products.

Prerequisites:

  • A Philippine store on the Launch, Grow, Scale or Premium Trial plan.
  • Store owner access, or a team member with Store settings & administration access.
  • Lalamove turned on for your store. See How to Ship with Prosperna's Courier Partners or How to Connect Your Own Lalamove Account.
  • An active store location in Metro Manila, Cavite, Laguna, Bulacan, Rizal, Cebu or Pampanga. Lalamove pickup addresses can only be in these provinces. See How to Add Your Store Location.
  • For Scheduled Delivery: product tags on the products that need a delivery date.

Step-by-Step Instructions

Part A: Same Day Delivery

Step 1: Set up Same Day Delivery

  1. In the sidebar, click Settings, then Shipping.
  2. On the Same Day Delivery card, click Set Up (or Manage).
    • If the card shows Activate, Lalamove isn't turned on for your store yet. Click it and follow the courier setup first.
  3. On the Settings tab, under Payment Option, tick Credit Card and/or E-Wallets. Same Day Delivery only accepts online payments, so Bank Transfer, Cash on Delivery and Cash on Pickup are greyed out.
  4. Click Save. The first time, you see Successfully set up shipping settings. and the method is switched on.

Step 2: Add the Lalamove pickup address

  1. Under Business Pickup Address, click + Add Pickup Address.
  2. Fill in Save Address as, Business Address, State/Province, City, Barangay, Contact Person, Contact Number and Store Name. Only provinces Lalamove serves appear in State/Province.
  3. Click Pin location to map and check the pin under Please Pin Your Exact Location. The pin is required.
  4. Click Save. You see Successfully added pickup address.

Step 3: (Optional) Set your rates

On the Rates tab you can choose who pays for shipping and add your own fee on top of Lalamove's rate. See How to Set Up Manual Shipping and Shipping Rates.

What your customers see

  • At checkout, Same Day Delivery is described as: Orders via Lalamove Same Day Shipping can be delivered ASAP or scheduled at a later time today as long as it is [your preparation time] ahead of the current time. The time named is your Order Processing Time from Settings → Store, which is 30 minutes unless you changed it. See How to Set Your Order Processing Time.
  • The option can only be chosen when the customer's address is in the same region as your pickup address and in a province Lalamove serves. Otherwise it is greyed out.
  • After choosing it, the customer answers When would you like your order delivered? with Now or Later. Later opens the time picker, which starts at the current time plus your preparation time and never earlier than your opening time.
  • When your preparation time leaves no slot today, Later is greyed out and the customer sees No scheduled times are available right now. This store needs [your preparation time] to prepare an order. If Later was already chosen, checkout falls back to Now.

Part B: Scheduled Delivery - Lalamove

Step 1: Activate the Custom Delivery Date app

  1. In the sidebar, open Marketplace and find the Custom Delivery Date app (marked FREE!).
  2. Open it and click Free — Activate. You see App activated successfully!

The app is free on Launch, Grow, Scale and Premium Trial.

Step 2: Create a delivery schedule

  1. In the sidebar, click Settings, then Store, and scroll to Custom Delivery Date. (You can also click Go to Delivery Date Setup on the Scheduled Delivery - Lalamove card in Settings → Shipping.)
  2. Switch on the Custom Delivery Date section. You see Custom delivery date settings successfully updated.
  3. Next to Assign to:, choose the store location this schedule is for.
  4. Fill in the form:
    • Custom Delivery Name: a name for this schedule. Each name must be unique.
    • Product Availability:
      • By Delivery Dates: for ready-made products sold in set time frames.
      • By Delivery Dates, Cut-Off and Preparation Time: for made-to-order products that need preparation time.
    • Product Tags: choose at least one tag. The schedule applies to products with these tags.
    • Delivery Date Type:
      • Select a specific day and time slot: under Delivery Dates, click + Add Time Slot next to a day, set From and To, click Add, then tick the day. A day can only be ticked after it has a time slot.
      • Select by date range: pick the first and last delivery dates on the calendar.
    • For By Delivery Dates, Cut-Off and Preparation Time only:
      • Cut-Off Times: for each day tab, set Take Orders by: and Last Orders by:. Tick Apply to All Days to copy Monday's times to every day.
      • Preparation Time: a number, then Days or Hours.
  5. Click Save. You see Successfully created a Custom Delivery schedule. The schedule appears in the list on the right.

To change a schedule, click the pencil icon in the list, edit it and click Update. To delete one, click the bin icon. It is deleted right away, without a confirmation.

Step 3: Set up the Scheduled Delivery - Lalamove method

  1. Go to Settings → Shipping. The Scheduled Delivery - Lalamove card now appears.
  2. Click Set Up (or Manage).
  3. Under Payment Option, tick Credit Card and/or E-Wallets. Cash and bank transfer are greyed out, as with Same Day Delivery.
  4. Click Save.
  5. Under Business Pickup Address, add a pickup address with a map pin, the same way as for Same Day Delivery (Part A, Step 2).
  6. Optional: use Display Store Details to choose what customers see in the shipping step of checkout: Pick-up Address, Contact Person, Mobile Number and Email Address. Click Save.

What your customers see

  1. When a product in the cart has one of the schedule's tags, the customer picks a date under Select Delivery Date and a slot under Select Delivery Time, then clicks Confirm.
    • Dates can be picked up to 30 days ahead, or up to the end of your date range if it ends sooner.
    • With By Delivery Dates, Cut-Off and Preparation Time, the earliest date moves forward by your preparation time, and by one more day when the order is placed after that day's Last Orders by: time.
  2. At checkout, Scheduled Delivery appears: Orders can be delivered based on the selected time slot via Lalamove Shipping. Standard Delivery and Same Day Delivery are greyed out for these carts.
  3. After choosing Scheduled Delivery, the checkout shows Delivery Date with the Selected Date and Selected Timeslot.

Verify It Worked

Success criteria:

  • Same Day Delivery and Scheduled Delivery - Lalamove cards show Manage and their switches are on.
  • Each method's Business Pickup Address table lists your address.
  • Your schedule is listed under Custom Delivery Name in Settings → Store → Custom Delivery Date.
  • On your store, a tagged product asks for a delivery date and time, and checkout offers Scheduled Delivery.

Troubleshooting

Common errors

  • "Please select at least one payment option.": tick Credit Card or E-Wallets. If every box on the page is greyed out, your store can't offer online payment on these methods yet. See How to Set Up Payments for Your Store, or contact support.
  • "Please pin your location": click Pin location to map before you save the pickup address.
  • "Setup name already exists.": use a different Custom Delivery Name.
  • "Select at least one option" under Product Tags: choose at least one tag.
  • "Overlapping time in [day] delivery day.": two time slots on the same day overlap. Change one of them.
  • "Invalid time range for [day]: …": a time slot ends at or before it starts. Make To later than From.
  • "You need to activate this first on Marketplace.": activate the Custom Delivery Date app (Part B, Step 1).
  • "No available delivery time for selected date." (seen by customers): the chosen date has no time slot left. They need to pick another date.
  • The Scheduled Delivery - Lalamove card is missing: activate the Custom Delivery Date app.
  • Same Day Delivery is greyed out at checkout: the customer's address isn't in the same region as your pickup address, or isn't in a province Lalamove serves.
  • "Lalamove is temporarily unavailable. System maintenance ongoing. We will be back shortly." on the card: Lalamove can't be used for now. Try again later.

Limitations & considerations

  • Both methods are for Philippine stores only.
  • Pickup addresses for these methods must be in Metro Manila, Cavite, Laguna, Bulacan, Rizal, Cebu or Pampanga.
  • Each delivery schedule belongs to one store location (Assign to:).
  • If products with different schedules are in one cart, make sure their schedules share at least one date so customers can order them together.
  • When you edit a schedule, check Sunday's Last Orders by: time before you click Update.
  • Your Order Processing Time (Settings → Store) sets the earliest time a customer can schedule a Same Day Delivery for Later. It is a store-wide setting on every plan, separate from the per-schedule Preparation Time in the Custom Delivery Date app.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/19/2026