Sales Channels
Your online store, Marketplace apps, Lazada, Shopee and what shoppers see.
How Customers Claim the Senior Citizen and PWD DiscountThis is what your customers see when your store offers the Senior Citizen and PWD discount. They send their ID once from My Account, you review it, and after approval the 20% discount and VAT exemption are applied automatically whenever they check out while logged in. Share this article with customers who ask how to claim their discount.How Customers Leave Product ReviewsCustomers with an account can review the products in their Completed orders. They pick a product, give 1 to 5 stars, write a review and can add photos or a video. Depending on your review settings, the review appears on the product page right away or waits for your approval. Customers can see and edit their reviews under My Product Reviews, and reply to…How Customers Manage Their Profile and AddressesCustomers with an account on your store have a My Profile page. There they can update their name, email and mobile number, and save shipping addresses with a pinned map location. One address can be the default. This article explains what your customers see so you can help them.How Customers Track Their OrdersCustomers with an account on your store can follow their orders under My Orders: the order status, payment status, delivery time and an invoice for each order. The invoice shows rider tracking links, comments you publish to the customer, and download buttons for digital products. Customers who pay by Manual Payments or Pay by Invoice upload their proof of…How to Sell on Lazada and ShopeeThe Lazada Integration and Shopee Integration add-ons connect your Prosperna store to your Lazada or Shopee seller account. You publish products from your Prosperna inventory to Lazada or Shopee, and orders placed there come into your Prosperna Orders list, so you manage everything in one place.How to Set Up Menu View and QR Code MenuMenu View shows your products in a menu-style layout (2 columns, grouped by category, with infinite scrolling), which suits restaurants, cafés and food stalls. QR Code Menu lets dine-in customers scan a QR code at their table to view your menu, order and pay from their phone. Each table gets its own QR code, so you know which table each order came from.How to Share Your Online StoreYour online store is your main sales channel. Every store has its own web address (for example *yourstore.prosperna.com*, or your own domain if you've connected one) that you can share on social media, in chats and on printed materials. This article shows how to find and preview your store link, how to temporarily close your store for holidays or breaks…How to Use the MarketplaceThe Marketplace is where you add extra features (apps) to your store, such as QR Code Menu, Menu View, Wholesale Pricing, Blogs and courier apps. Most apps built by Prosperna are free on any paid plan and turn on with one click. The Lazada and Shopee integrations are paid add-ons with their own monthly price.What Your Customers See When They Create an AccountWhen customer accounts are on, shoppers can register on your storefront, verify their email, log in and reset a forgotten password. This article walks through each screen so you can answer your customers' questions. Sign-up and login use an email address and password. There's no Google or Facebook login option on the storefront.