Getting Started
Sign up, set up your store, invite your team and get ready to sell.
How to Add Additional FeesAn additional fee is a fixed amount added to every order, for things like special handling or packaging. You can save several fees and switch between them, but only one is active at a time. Customers see it at checkout as Additional Fee (your description).How to Add Another Store (Workspace)Run more than one store from the same login. Each store is its own workspace, with its own products, orders, settings and plan. You can add a new workspace and switch between your stores from the menu under your name.How to Add Team MembersInvite staff to help run your store. Each team member gets their own login, a role that gives them a starting set of permissions, and access to one or more of your store locations. You can resend an invitation, edit a member's details, disable a member, restore them within 30 days, or delete them for good.How to Add Tracking Codes and AnalyticsScripts & Analytics lets you paste tracking codes and other scripts into your online store, such as Google Analytics, the Google tag, Facebook Pixel, chat widgets or meta tags. You can also add a conversion snippet that runs only after a customer places an order, with the real order ID and total filled in.How to Add Your Store LocationAdd your store's physical address, contact details and opening hours. Your location is used for pickup and delivery, and you can choose to show your address to customers in your online store.How to Connect Your Own DomainEvery store gets a free address like *yourstore.prosperna.com*. You can change it to match your brand, or connect a domain you own (like *www.yourstore.com*) so customers find you at your own web address.How to Customize Product Listing and SearchThree Store Settings sections control how products look in your online store. Search Bar sets how search results appear. Product Listing sets which layouts customers can use on your product list and which one they see first. Product Pages lets you hide size and weight on every product page.How to Delete Your Account or StoreYou can permanently delete your Prosperna account from My Account. What gets deleted depends on who you are:How to Log In to ProspernaLog in to your Prosperna dashboard in one of three ways: with your email and password, with your Google account, or with a one-time code sent to your email (no password needed). For extra protection, you can also turn on 2-Step Verification (see *How to Turn On 2-Step Verification*).How to Read Your DashboardThe Dashboard gives you a quick snapshot of your business: sales, orders, unfulfilled orders, sales by channel, your top-selling products and, once you add it, your website traffic. Pick a date range, compare it with the period before, and export the figures as a CSV file. Scheduled reports from Max AI arrive in your notifications and by email.How to Reset Your PasswordThere are two ways to change your password, depending on how you signed up:How to Set Team Member PermissionsChoose exactly what each team member can see and do in your dashboard. Start from a role such as Cashier or Financial Manager, adjust each area (Orders, Contacts, Products, Billing, Store settings & administration and more), pick the store locations they work in, and decide whether they get an email for every new order.How to Set Up TaxesTurn on tax collection to add tax to your customers' orders. You set a tax rate for each store location, with one rate for all states or provinces and, if you need them, different rates for specific states or provinces. Overrides let you use a different rate for specific products, categories, shipping fees or additional fees. At checkout, the tax is shown…How to Set Up Your Author ProfileYour author profile sets the author name that appears on your store's blog posts. On your online store, each post shows *"by"* followed by the author name, next to the publish date. You can also save a short bio.How to Set Up Your Store with Max AIAfter the welcome survey, Max, Prosperna's AI assistant, helps you set up your store's branding, brand voice and home page. You choose how: chat with Max, or fill in a quick survey.How to Set Your Store's Region and CurrencyThe Region section shows your store's country and currency and lets you choose its timezone. US stores also get a Multi-Currency section, where you can add other currencies so international customers can browse and pay in a currency they know.How to Sign Up for ProspernaCreate your Prosperna account in one of two ways: register with your email and a password, or continue with your Google account. Then answer a short welcome survey so Prosperna can set up your store. Every new account starts a free 14-day trial with access to Scale plan features.How to Temporarily Close Your StoreTemporarily Close pauses checkout for one store location for the dates and times you set, and shows customers a short banner message. Use it for holidays, inventory days or any planned break. Each store location has its own schedule and its own on/off switch.How to Turn On 2-Step Verification2-Step Verification adds an extra check when you log in from a device Prosperna doesn't recognize. You'll enter a 6-digit code sent to your email, so someone who knows your password still can't get in.How to Turn On Checkout for Your StoreBusiness Operations controls how customers buy from your online store. Turn on Add to Cart so customers can check out and you start receiving orders. Or, on Grow and Scale, replace it with a Request for Quotation button that sends customers to your own link.How to Turn On GeolocationThe Geolocation app lets you pin each store location on a map. When a shopper opens your online store and hasn't chosen a location yet, their browser asks to share their location, and your store selects the nearest location for them. It's most useful when you have more than one store location.How to Update Your Account DetailsYour account details are the personal details of the person logged in: your name, profile photo, email, mobile number and password. You change them on the Personal Information tab of My Account. Email and mobile number changes are confirmed with a code.