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How to Subscribe to a Plan

Updated
Feature Availability User Permissions Time to Complete Skill Level
Stores on the Premium Trial, and stores that are suspended (including stores still on the retired Free plan) Store owner, or a team member with Billing access About 5 minutes Beginner

Summary

Overview: Subscribe to Launch, Grow or Scale from Billing → My Plan to keep your store running after your trial, or to reopen a suspended store. You choose a plan and how often to pay, then pay by credit card. If you subscribe while your trial is still running, you get 50% off your first payment automatically.

Prerequisites:

  • A credit card. You can add it during checkout.
  • Know which plan you want. See How to Choose a Prosperna Plan.
  • Already on a paid plan? Use Change Plan on your plan's card instead. The Add to Order buttons only show for trial and suspended stores.

Step-by-Step Instructions

Step 1: Open My Plan

  1. Click your name in the top-right corner of the dashboard, then click Billing. The My Plan tab opens.
    • On the trial banner at the top of the dashboard, you can also click Choose a Plan.
    • If your store is suspended, click Buy a Plan on the lock screen.

Step 2: Choose your payment term

  1. Open the Payment Terms list and choose Monthly, Quarterly or Annually.
  2. If you choose Annually, the plan card may show annual promo offers. If you pick one, check your invoice after you pay. If the offer isn't applied, email support@prosperna.com.
  3. If you're still on your trial, each plan card shows a 50% OFF / until trial ends ribbon, the full price crossed out, your first payment at half price in red, and what it renews at, for example first month, then $29.00/mo.

Step 3: Add a plan to your order

  1. On the plan you want, click Add to Order.
  2. The Order Summary panel shows your choice under PLAN SELECTED (for example, Grow Plan). For an annual term, it also shows your offer under PROMO OFFER SELECTED.
  3. To switch plans, click Add to Order on a different plan. Your order only ever holds one plan.

Step 4: Check your discount (optional promo code)

  1. If you're still on your trial, the Discount row already shows Welcome discount (50% off your first payment), with a countdown (Ends in …) to the end of your trial. You don't need to type anything.
  2. If you have a promo code, type it under PROMO CODE in the Enter Discount Code box, then click Apply. You'll see Promo code successfully applied!.
  3. Check the totals: Plan Upgrade (the plan price for your term, per month, quarter or year), Discount and Total.

Step 5: Choose your card

  1. Payment Type is set to Credit Card.
  2. Under Select a Credit Card, click the card you want to pay with. Your default card is marked Default Credit Card and is picked automatically.
  3. To use a new card, click Add a New Credit Card. In the Add Credit Card window, enter your card details and click Save Card. The new card is selected for you.

Step 6: Pay

  1. Click Pay Now. The button shows Processing while the payment goes through.
  2. When the payment succeeds, you're taken back to My Plan.

Or: Start a free trial first (if you've never had one)

If your store has never had a free trial, My Plan shows Try Prosperna FREE for 14 days!

  1. Click Start Trial. The Order Summary shows Scale plan 14-day FREE trial, and Amount due today for the 14-day trial is $ 0.00.
  2. Click ACTIVATE 14-DAY TRIAL NOW.

Verify It Worked

Success criteria:

  • Current Plan at the top of My Plan shows your new plan (for example, GROW PLAN), and the menu under your name shows it too (for example, Grow Plan).
  • The Order Summary is empty again: You haven't ordered anything yet. Add a plan to upgrade.
  • The payment is listed in the Invoices tab.
  • If your store was suspended, you can use the whole dashboard again.

Troubleshooting

Common errors

  • "Please complete the required payment details first.": no card is selected. Pick a card under Select a Credit Card, or add one.
  • "Please wait while we check your price.": Prosperna is still working out your trial discount. Wait a moment, then click Pay Now again.
  • "Your trial offer has ended, so the price has changed.": your trial ended while checkout was open, so the welcome discount no longer applies. The Total updates to the full price. Check it, then click Pay Now again.
  • "Your welcome discount is bigger, so this code was not applied.": your promo code takes off less than the 50% welcome discount, so you get the welcome discount. The code isn't used up, so you can use it later.
  • "The promo code is no longer valid. Please remove it or try a different one.": the code expired or was used up between applying it and paying. Clear the code, or try another.
  • "The promo code could not be applied. Please try again.": the code couldn't be checked. Check the spelling and try again.
  • "A payment is already in progress. Please wait for it to finish.": you clicked Pay Now twice, or are paying in another tab. Wait for the first payment to finish.
  • "Something went wrong with your payment. Please try again." or "Unable to start checkout. Please try again.": try again. If it keeps happening, contact support.
  • You're back on My Plan, but Current Plan didn't change: your card may have been declined, or your bank may need to verify the payment. Try again with a different card. If it still doesn't work, contact support.
  • An error appears in red in the Add Credit Card window: the card details were rejected. Check the card number, expiry date and security code, or use another card.

Limitations & considerations

  • You can only pay by credit card.
  • Welcome discount: you get it automatically if your store is still within its 14-day trial and hasn't used it before. It takes 50% off your first payment on any plan and any term. Every payment after that is full price. A promo code and the welcome discount are never combined. You get whichever takes off more.
  • Your paid plan starts as soon as the payment goes through, even if you still had trial days left.
  • All prices are in US dollars and exclusive of VAT. For an Official Receipt, email support@prosperna.com.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/10/2026