Plans and Billing FAQs
| Feature Availability | User Permissions | Time to Complete | Skill Level |
|---|---|---|---|
| All Prosperna merchants | Varies by question | — | Beginner |
Summary
Overview: Quick answers about Prosperna plans and prices, your free trial, suspended stores, upgrading, downgrading and cancelling, payment cards, invoices, AI Credits and Shipping Credits, and plan limits. Each answer links to the full article.
Prerequisites: None
Frequently Asked Questions
What plans does Prosperna offer, and how much do they cost?
There are three paid plans: Launch ($29 a month), Grow ($59 a month) and Scale ($149 a month). You can also pay quarterly ($87, $177 or $447) or annually ($348, $708 or $1,788). All prices are in US dollars for every store, including stores in the Philippines, and are exclusive of VAT. See How to Choose a Prosperna Plan.
Is there a free plan?
No. The Free plan has been retired. A store still on Free, or a store whose trial ended without a paid plan, is suspended until it subscribes. Every new store starts on a 14-day Premium Trial with Scale features instead. See How to Choose a Prosperna Plan.
Do I get a discount if I subscribe during my free trial?
Yes. While your trial is still running, you get 50% off your first payment on any plan and any payment term. It's applied automatically, once per store, and every payment after that is full price. A promo code and the welcome discount are never combined: you get whichever takes off more. See How to Subscribe to a Plan.
If I subscribe early, do I lose my remaining trial days?
Your paid plan starts as soon as the payment goes through, even if you still had trial days left. The welcome discount ends when your trial ends, so subscribing during the trial is how you get it. See How to Subscribe to a Plan.
What happens when my free trial ends?
If you don't subscribe, your account is suspended: the dashboard opens on a lock screen and your online store goes offline. Visitors see THIS WEBSITE HAS BEEN TEMPORARILY SUSPENDED. Click Buy a Plan on the lock screen to subscribe and unlock everything again. See What Happens When Your Free Trial Ends.
Why is my store suspended, and what can I still open?
A store is suspended when its trial ends without a paid plan, when a cancelled plan reaches its end date, or when a subscription payment fails. While suspended, you can only open Billing (My Plan, Invoices and Payment Methods) and your Balances and Withdrawal Settings pages, so you can still withdraw money you've earned. You reactivate the same way in every case, by subscribing. See What Happens When Your Free Trial Ends.
How many products can I publish on each plan?
Published products are limited per store location: up to 50 on Launch and up to 100 on Grow. Scale and the free trial have no limit. Unpublished products don't count toward the limit. See How to Add Your First Product.
How many team members and store locations does each plan allow?
Users (you plus team members): Launch 2 (you plus 1), Grow 5 (you plus 4), Scale and the free trial unlimited. Active store locations: Launch 2, Grow 5, Scale 50. See How to Upgrade or Downgrade Your Plan.
How do I upgrade, and how much will I be charged?
On Billing → My Plan, click Change Plan on your current plan's card and choose the new plan. An upgrade starts right away. If you keep the same payment term and don't use a promo code, you get credit for the unused time on your current plan and keep the same billing date. If you change the term or apply a promo code, you pay the new plan's full price and your billing date restarts. See How to Upgrade or Downgrade Your Plan.
What happens when I downgrade?
A downgrade is scheduled for the end of your billing period, and you aren't charged when you schedule it. When it takes effect, nothing is deleted, but anything over the new plan's limits is switched off, newest first: extra products are unpublished, extra store locations are set to inactive, and extra team members are archived. See How to Upgrade or Downgrade Your Plan.
Can I switch from monthly to annual billing on the same plan?
Not from Change Plan. It lists the other plans only, so you can't switch just your payment term there. See How to Upgrade or Downgrade Your Plan.
How do I cancel my plan?
On Billing → My Plan, click the three-dot menu next to Change Plan, then Cancel Plan. Your plan stays active until the end of your current billing period and won't renew. Until that date, you can click Resubscribe to keep your plan at no extra charge. See How to Cancel Your Plan.
What happens to my store when a cancelled plan ends?
Your store is suspended and goes offline. It also drops to the most basic limits: only 10 products stay published in each store location, only 1 store location stays active, and team members' access is archived. The free trial isn't available again once you've had a paid plan. See How to Cancel Your Plan.
How can I pay for my plan?
You can only pay by credit card. Plans and credits are charged in US dollars. You can add a card during checkout or first in Billing → Payment Methods. See How to Subscribe to a Plan.
How do I change or remove my payment card?
You can't edit a saved card. Add the new card on the Payment Methods tab, then remove the old one from its ⋮ menu. If the card pays for your plan, you can move the subscription to another card before removing it. If you don't, your plan stops renewing, and add-ons billed to that card end straight away. See How to Manage Your Payment Cards.
Where can I find my invoices?
Open Billing, then the Invoices tab. Click any row to open the invoice, and click Download to save it as a PDF. Free and suspended stores can still open the Invoices tab. See How to View and Download Your Invoices.
Can I get an Official Receipt?
Yes. Email support@prosperna.com to request an Official Receipt. All plan prices are exclusive of VAT. See How to Choose a Prosperna Plan.
What are AI Credits, and how many do I get?
AI Credits pay for the AI features in your dashboard. Your plan includes Monthly AI Credits that refresh every month: 100 on Launch, 200 on Grow, and 400 on Scale and the Premium Trial. You can top up any time at 50 credits for $1.00, from $10 to $1,000. Bought credits are non-refundable. See How to Buy AI Credits.
What are Shipping Credits?
Shipping Credits pay the courier fee when you book a J&T or Lalamove delivery through Prosperna's courier accounts for an order whose payment went straight to you. They're for Philippine stores only. 1 credit covers PHP 1 of courier fees, you buy them at 50 credits for $1.00, and top-ups are charged to your Default Credit Card. See How to Top Up Shipping Credits.
Are Marketplace apps free?
Most apps built by Prosperna are free on any paid plan and turn on with one click. The Lazada and Shopee integrations are paid add-ons with their own monthly price in Philippine pesos. They need the Grow or Scale plan and can't be bought during the free trial. See How to Use the Marketplace.
Why can't I see Billing in the menu?
You're a team member without Billing access. Ask the store owner to give you access. Store owners always have it. See How to Choose a Prosperna Plan.
Next Steps & Related Resources
- Next steps:
- Related articles:
Need more help? For more information and assistance, please send an email to support@prosperna.com.
Last Updated: 10/09/2026