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How to Log In to Prosperna

Updated
Feature Availability User Permissions Time to Complete Skill Level
All Plans Anyone with a Prosperna account About 1 minute Beginner

Summary

Overview: Log in to your Prosperna dashboard in one of three ways: with your email and password, with your Google account, or with a one-time code sent to your email (no password needed). For extra protection, you can also turn on 2-Step Verification (see How to Turn On 2-Step Verification).

Prerequisites:

Step-by-Step Instructions

Option 1: Log in with your email and password

  1. Go to the Prosperna login page. It's titled Sign In.
  2. Enter your Email Address.
  3. Enter your Password.
  4. Click Login.

Option 2: Log in with Google

  1. On the Sign In page, click Continue with Google (under or login with).
  2. Choose the Google account you used to sign up.

Signed up with Google but want to log in with a password too? Add a password by registering with the same email. Your store stays the same. See How to Reset Your Password.

Option 3: Log in with a one-time email code

Use this if you'd rather not type your password. Prosperna emails you a 6-digit code instead.

  1. On the Sign In page, click Email me a one-time login code.
  2. On the Sign In via an Email Code screen, enter your Email Address and click Send Login Code.
  3. Open your inbox and find the 6-digit code from Prosperna.
  4. Enter it in Login Code and click Verify and Login.

The code works for 10 minutes. If it expires, click Resend code. You can request a new code after 60 seconds. To go back to the password form, click Back to password login.

If you're asked to "Verify with Email"

If you've turned on 2-Step Verification, Prosperna asks for a code when you log in from a device it doesn't recognize.

  1. On the Verify with Email screen, click Send code.
  2. Enter the 6-digit code from your email.
  3. (Optional) Tick Remember this device. You won't be asked for a code on this device for the next 30 days.
  4. Click Verify.

Verify It Worked

Success criteria: you land on your Prosperna dashboard. If you haven't finished the welcome survey yet, you're taken to it first.

Troubleshooting

Common errors

  • "Your email is NOT verified!": you haven't clicked the link in your verification email yet. Click Resend Verification Link on that screen, then open the newest email.
  • "Your account has been disabled. Please contact your account administrator.": your access has been turned off. If you're a team member, contact your store owner. Otherwise, email support.
  • Wrong password: click Forgot your password? above the password field to set a new one. See How to Reset Your Password.
  • "Please enter a valid email or phone number": check the email address for typos.
  • "Your browser storage is full…": clear your browser's cache or site data for Prosperna, then log in again. If you see the warning before logging in, click Clear storage for this site.
  • The code says "Expired": codes last 10 minutes. Click Resend (or Resend code) to get a new one.

Limitations & considerations

  • Each code allows up to 5 attempts. After that, request a new code.
  • If you signed up with Google, log in with Continue with Google, or add a password first (see How to Reset Your Password) and then use either way.
  • Don't have an account yet? Click Register Now at the bottom of the Sign In page. See How to Sign Up for Prosperna.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/12/2026