Help Center
Help Center›Marketing

How to Set Up Your Store Email

Updated
Feature Availability User Permissions Time to Complete Skill Level
Philippine and US stores on Launch, Grow, Scale and Premium Trial. Not available on Free Store owner, or a team member with Store settings & administration access About 5 minutes Beginner

Summary

Overview: Your store email connects a Gmail account to Prosperna so you can email customers from your own address. Prosperna uses it when you email your contacts and when you send abandoned-cart reminders. You connect it by signing in with Google, so there is no password or app password to type and nothing for Prosperna to store.

Prerequisites:

  • A store on the Launch, Grow, Scale or Premium Trial plan.
  • Store owner access, or a team member with Store settings & administration access.
  • A Gmail or Google Workspace account you can sign in to.
  • A browser that allows popups for Prosperna. The Google sign-in opens in a popup window.

Step-by-Step Instructions

Step 1: Open Email Integration

  1. In the sidebar, click Settings, then Messaging.
  2. Click Email Integration in the side menu. The Email Integration card (Send emails to your customers) opens.
  3. At the top of the card you see Gmail, Secure OAuth 2.0, no password required, and a status badge: Connected, App password or Not Connected.

Step 2: Connect your Gmail account

  1. Click Connect Gmail. If your store still uses the older app-password setup, or Google stopped accepting your account, the button reads Reconnect with Google instead.
  2. A Google sign-in window opens. The button changes to Waiting for Google sign-in... and the card says Complete the sign-in in the popup. This page will update once connected.
  3. Sign in to the Gmail account you want to send from.
  4. On the Google permission screen, leave the Send email on your behalf box ticked. Prosperna cannot send your emails without it.
  5. When Google is done, the popup closes by itself and you see Gmail connected successfully.

Step 3: Check the connection

The card now shows:

  • A green tick, your connected Gmail address and Connected via Google OAuth.
  • Emails left today with a bar and a count, for example 500 / 500.
  • Usage Reset: the date your daily allowance goes back to 500.
  • A Disconnect button.

Step 4: Watch your daily usage

Each store can send 500 emails every 24 hours through its connected Gmail. Emails left today counts down as you email contacts and as abandoned-cart reminders go out. When it reaches 0, sending stops until the Usage Reset: date.

Step 5: Disconnect the account (when you need to)

  1. Click Disconnect.
  2. The Disconnect Gmail box warns that Emails to your leads and customers will stop sending from [your address] until you connect a Gmail account again.
  3. Click Disconnect to confirm. You see Gmail disconnected.

If your store still has an older app-password setup saved, Prosperna falls back to it for sending. Otherwise emailing your contacts stops until you connect a Gmail account again.

Verify It Worked

Success criteria:

  • The badge next to Gmail reads Connected and your Gmail address is shown with Connected via Google OAuth.
  • Emails left today and Usage Reset: are filled in.
  • In Contacts, selecting a contact and clicking the envelope icon opens Send Email instead of Email Setup Required.

Troubleshooting

Common errors

  • "Google sign-in was cancelled. Please try again.": you closed or declined the Google screen. Click Connect Gmail again.
  • "Prosperna needs permission to send email from your Gmail. Please try again and keep the 'Send email on your behalf' box ticked on the Google screen.": the sending permission was unticked. Start again and leave it ticked.
  • "We could not send the test email from your Gmail. Please try again.": Google accepted the sign-in but refused the first send. Try connecting again.
  • "Your sign-in session expired. Please try again.": too much time passed between opening the popup and finishing. Click Connect Gmail again.
  • "The Google sign-in window was closed before Gmail was connected. Click Connect Gmail to try again.": the popup was closed too early.
  • "Your browser blocked the sign-in popup. Please allow popups for this site and try again.": allow popups for Prosperna in your browser, then try again.
  • "Gmail connection timed out. Please try again.": the sign-in took longer than about two minutes. Try again; if your Google account uses 2-Step Verification, have your phone ready first.
  • "Could not start the Gmail connection. Please try again." or "Something went wrong connecting Gmail. Please try again.": a temporary problem. Try again in a few minutes.
  • "Google stopped accepting emails from your connected Gmail account. Please reconnect to keep sending emails.": the connection is no longer valid, usually because access was removed in your Google Account. Click Reconnect with Google.
  • "You are using the old Google SMTP setup with an app password. Connect your Gmail with Google below for a more secure setup. You will not need an app password anymore.": your store is on the older setup. It still sends, but connect with Google when you can.
  • "No active sending email is set up for this store. Configure one under Settings > Messaging before sending reminders." (on Abandoned Carts): connect your Gmail using this article, then send the reminder again.

Limitations & considerations

  • Only Google (Gmail or Google Workspace) accounts can be connected.
  • 500 emails every 24 hours per store, shared by contact emails and abandoned-cart reminders.
  • Prosperna never sees or stores your Google password. Removing Prosperna's access in your Google Account stops sending, and the card then asks you to reconnect.
  • Stores that connected before this change may still show the App password badge. Those settings keep working until you reconnect with Google.
  • Order notification emails to your customers are sent by Prosperna under your store name. They don't need this setup.
  • If your store uses the Catalog with inquiries Store mode, the Pages list reminds you to connect Gmail so inquiries reach your inbox.

Next Steps & Related Resources

Need more help? For more information and assistance, please send an email to support@prosperna.com.

Last Updated: 10/19/2026