FAQs
Short answers to the questions merchants ask most.
Getting Started FAQsQuick answers to the questions new merchants ask most: signing up, logging in, your free trial, setting up your store, adding your team, using your own domain and managing your store from your phone. Each answer links to the full article.Marketing and AI FAQsQuick answers about discounts, store announcements, abandoned carts, contacts, emailing customers, blogs and the content calendar, and about Max AI and AI Credits. Each answer links to the full article.Plans and Billing FAQsQuick answers about Prosperna plans and prices, your free trial, suspended stores, upgrading, downgrading and cancelling, payment cards, invoices, AI Credits and Shipping Credits, and plan limits. Each answer links to the full article.Selling and Orders FAQsQuick answers about products and inventory, digital products, getting paid, your balance and withdrawals, shipping, and managing orders and their statuses. Each answer links to the full article.Store Design FAQsQuick answers about building and managing your store's pages, your menu and footer, colors, fonts, logo and cookie notice, how products are displayed, and your Media Library. Each answer links to the full article.